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Q. Can I make arrangements for cleaning at a time when I am not Home?

A. Yes. We realize that many people are quite busy. As such, it is common for us to complete our services when you are not home. We will make arrangements with you to get access to your home, be it a key, garage code or any other venue you are comfortable with.

Q. How do I pay you upon completion of a job if I am not home?

A. Got it MAID will estimate the number of labor hours required based on the size of your home and the tasks you have requested. Based on this estimate, you can leave us a check at a designated area in your house.

Q. What if something is broken while you’re cleaning? Are you responsible?

A. We take the utmost care in cleaning your home. However, if something is damaged by our staff, we will take responsibility for the damage, either through replacement of the damaged item or reimbursement.

Q. How do I know how much it is going to cost?

A. All payments are based on our estimates. Should our crew determine that the work will surpass the estimated cost, we will contact you in order to receive your approval to proceed beyond what has been estimated. However, this is rarely the case.

Q. What are your hours of operation?

A. Standard hours of operation (office hours) are Monday thru Friday: 8:00 am to 5:00 pm.

Q. Do I have to provide any supplies or cleaning equipment?

A. Got it MAID provides all equipment and cleaning supplies. However, some of our customers prefer us to use their vacuum cleaners or specific cleaning solvents in their homes.